Kibbles 'n Bits Sucks Customer Reviews and Feedback

From Everything.Sucks

Kibbles 'n Bits is a brand name of dog food manufactured and marketed by Big Heart Pet Brands. It was originally created in 1981 as the first dual textured dog food, having soft chewy pieces as well as hard crunchy ones. In 1985, more bits ingredients were added to the dog food and the brand was renamed "Kibbles 'n Bits 'n Bits 'n Bits." In 1995, the brand was acquired by the H. J. Heinz Company, which in turn sold their pet food division to Del Monte later on.[2] It is currently the fifth largest dry dog food brand in the United States. The Lawrence, Kansas plant produces around 1.7 million pounds a day, 9.9 million pounds a week and around 497 million pounds of Kibbles 'n Bits dog food a year.

CBS News published an alarming piece: "J.M. Smucker said it is recalling some shipments of four brands of dog food, including the popular brands Kibbles 'N Bits and Gravy Train, after detecting "extremely low levels" of pentobarbital, a drug used to euthanize animals. Recalled dog food products:Kibbles 'N Bits 12-can Variety Pack – Chef's Choice American Grill Burger Dinner with Real Bacon & Cheese Bits in Gravy, Chef's Choice Bistro Tender Cuts with Real Turkey Bacon & Vegetables in Gravy, Kibbles 'N Bits 12-Can Variety Pack – Chef's Choice Homestyle Tender Slices with Real Beef, Chicken & Vegetables in Gravy, Chef's Choice American Grill Burger Dinner with Real Bacon & Cheese Bits in Gravy, Kibbles 'N Bits Chef's Choice Bistro Tender Cuts with Real Beef & Vegetables in Gravy, Kibbles 'N Bits Chef's Choice Bistro Tender Cuts with Real Turkey, Bacon & Vegetables in Gravy, Kibbles 'N Bits Chef's Choice Homestyle Tender Slices with Real Beef, Chicken & Vegetables in Gravy"

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Former Employee - Quality Assurance Technician says

"I worked at Big Heart Pet Brands full-time Cons: Absolutely awful atmosphere. Avoid the lawrence plant."

Former Employee - Warehouse Associate says

"I worked at Big Heart Pet Brands full-time for less than a year Cons: Never enough staff to cover ever increasing production demands. Excessive mandatory overtime make it impossible to have any kind of life outside of work."

Current Employee - Extrusion Operator says

"I have been working at Big Heart Pet Brands full-time for more than 8 years Cons: Management, lots of overtime, health insurance"

TLJ says

"I placed an order on a Thursday and when checking on it the next day, I saw that the website showed that I had no orders. I was not able to call Friday to ask about it, so I called Saturday morning. At that time I was told my order had been cancelled due to Pet Flow not being able to obtain the items from the vendor. I have no problem with this, and understand that this happens. What I have a problem with is not being informed immediately that my order had been cancelled. When I called on Saturday morning I was informed that an email was to be sent out on Monday. This is not acceptable as I needed to know in order to go shopping over the weekend if necessary. I will not be placing any future orders with Pet Flow."

T j b says

"Still waiting for my food to arrive. Was told it would be here over a week ago. Customer service was not good. Only got excuses. Though that this was going to be a good way to order food for my dog. I am disabled and unable to drive. Found out that another company could of gotten it here sooner and cheaper. Pet Flow cannot give me any assurance that this will not happen again."

LAWRENCE says

"The delivery service has been terrible the last three shipments. I still have not received the order that you want me to rate. Another order is supposedly on the way. We’ll see if any of the two orders ever show up."

JOAN SCHMADER says

"Very inferior dog toys. My puppy chew them up the first day."

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